Soft skills, also known as interpersonal skills, are personal qualities, competences and skills that allow you to interact effectively with other people, manage emotions, resolve conflicts and achieve success in social and professional relationships. They are extremely important not only at work, but also in everyday life. Here are some examples of soft skills:

Communication: The ability to express oneself clearly and understandably, to listen carefully and to adapt communication to different audiences.

• Empathy: The ability to understand and identify with other people’s emotions, and the ability to be understanding and supportive.
• Teamwork: Ability to work effectively with others, share responsibility, help achieve common goals and manage conflicts.
• Problem solving: Ability to identify problems, analyze situations, generate creative solutions and make effective decisions.
• Leadership: The ability to motivate others, lead a team, make decisions and inspire to achieve goals.
• Managing Emotions: The ability to recognize and control one’s emotions and understand how they affect behavior in different situations.
• Interpersonal analytics: The ability to read other people’s emotions, moods, and intentions based on their body language, tone of voice, and other non-verbal cues.
• Negotiation: Ability to reach agreement in conflict situations, taking into account the needs and perspectives of both parties.
• Coping with stress: The ability to remain calm and act effectively in difficult and stressful situations.
• Creativity: The ability to think outside the box, generate innovative ideas and approach problems.
• Motivation: Ability to maintain enthusiasm and commitment to activities, even in the face of difficulties.
• Intercultural Communication: The ability to communicate and collaborate effectively with people of different cultures, customs and values.
• Time management: Ability to effectively plan, organize and use time to achieve goals.
• Adaptability: The ability to adapt to changing conditions and adapt quickly to new situations.
• Critical Thinking: Ability to analyze information, ask questioning questions, and draw evidence-based conclusions.

Soft skills are essential for building successful relationships, both in personal and professional life. Often these are the skills that set people apart at work, allowing them to collaborate more effectively, solve problems, and achieve success.

Source:https://kadry.infor.pl/kadry/hrm/szkolenia_i_ Rozwoju/6297021,umiejetnosci-miekkie.html

Supported by Norway through Norway Grants 2014-2021, in the frame of the Programme “Social Dialogue – Decent Work”.