Usually, work is a place where many people with different characters or temperaments gather. Thus, conflicts may arise during cooperation, which can definitely hinder the performance of duties. Therefore, it is worth solving them and not letting them turn into big quarrels. One way to resolve conflict at work is to confront it.

When recruiting and building a team, there is a lot of talk about the right selection of people for the group to make cooperation as fruitful as possible. If everything goes according to plan and employees get along great, getting things done will be nothing but fun. However, you can’t fool yourself – during brainstorming, looking for solutions, fulfilling duties, conflicts can arise spontaneously. We are only human and sometimes one word can cause an argument. There are no perfect teams where the fit is 100%.

Conflicts do not always break out with great frequency and are something that is considered almost a daily ritual, but you can’t pretend that they don’t happen. Especially in those groups where they are not frequent, they can cause a lot of confusion.

Do everything possible to quickly resolve the conflict within the team. Prolonged, it can harm the whole group. It is also worth remembering that conflicts can have positive effects, because their absence can be a sign of apathy, lack of commitment, routine, which leads to a decrease in creativity.

Employees are individuals with different characters and temperaments. As a result, conflicts may arise. Sometimes energetic and open people have a problem with cooperation with shy and introverted people and vice versa. It may also turn out that two employees see the solution to the problem completely differently and cannot interpret the data differently. Conflicts may also occur between people in different positions, e.g. a supervisor may impose his will or an employee may treat the management in a disrespectful manner. Colleagues can also fall apart if they are trying to get promoted to the same position. The reason for the quarrel may also be a different system of values ​​or caring only for one’s own interests.

The list goes on and on, but knowing the cause of a conflict at work may be the best way to resolve it.

Confrontation is considered one of the best ways to resolve conflict. We should take it into account in every crisis situation, because it can help us to alleviate it.

A mediator can help us in the confrontation, who will ensure that the discussion is substantive and that we focus on what is most important. However, his presence is not necessary and the matter is often settled between the main interests.

For the confrontation to make sense, both sides of the conflict must first of all carefully consider the situation that has taken place and prepare for the conversation. They should know what affected them the most, what they disagree with and why. You cannot come to this type of meeting „on the go”, because then the confrontation may be ineffective.

During the confrontation, first of all, we must try to figure out why the conflict happened, what was the reason for it. It must be the same for both sides. If they do not agree on this issue, the talks may result in another quarrel.

If the reason is already clear, and both parties to the conflict know why they met, you can try to look for solutions to be able to continue cooperation without any problems. You should discuss everything, listen to the other side, do not assume in advance that they are wrong, and if we see the matter differently, evaluate it only after presenting all the arguments and try to find a solution that will satisfy both sides.

Confrontation will be effective only when we remember that we talk about what we feel, what we think about, what our view on the matter is. We do not evaluate what the other side presents, we do not criticize, we do not tell how it should think to make it “more correct”.

Confrontation is considered one of the most effective methods of resolving conflicts at work, so it is certainly worth using it when things are not going well in the team. However, it should be remembered that for this type of conversation, you need to prepare thoroughly and involve both parties. Only then can we talk about the success of this method.

Source:https://poradnikpracownika.pl/-konfrontacja-sposob-na-rozwiawanie-konfliktu-w-pracy

Supported by Norway through Norway Grants 2014-2021, in the frame of the Programme “Social Dialogue – Decent Work”.